What changed, in their words

A new HR director arrived to lead a restructuring that had stalled for 18 months. Teams had been split, roles re-shuffled twice, morale was at a low.

The problem: the plan was clear on paper. Nobody knew who was actually responsible for what. Two departments had stopped talking to each other.

The result, six months later: roles and mandates clarified across 8 teams. Cross-department projects running again. Internal engagement scores up 30%. The HR director runs the change without us now.